Right of withdrawal
The Consumer’s Right to Cancellation
Provided that you as the Customer are the consumer and have concluded a Contract with us using no other means other than means of distant communication, in particular by telephone, e-mail, or using our german-stil-vapor Internet Shop, you have the following right to cancellation, provided that your order is not a case of a special order that was custom manufactured for you within the limits of the statutory provisions.
Right to Cancellation
You have the right to cancel this Contract within 14 days without stating reasons.
The cancellation time limit is fourteen days as of the day on which you or a third party designated by you who is not the forwarding agent have taken possession of or have the last goods.
To exercise your right to cancellation, you must inform us:
GERMAN STIL VAPOR KG
of your decision to cancel this Contract by means of a clear declaration (e.g. a letter sent by mail or e-mail). To do so, you can use the online sample cancellation form in our Internet Shop that is found at: www.german-stil-vapor.com/withdrawal-form , which nevertheless is not prescribed. You can fill out and deliver this sample cancellation form to us electronically, or deliver another clear declaration to us by e-mail or by mail. If you make use of the cancellation form online, we will immediately send you (e.g. by e-mail) a confirmation of having received such a cancellation.
To comply with the time limit, it is sufficient if you dispatch the notice of exercising your right to cancellation before the end of the time limit.
If you cancel this Contract, we must immediately and at the latest fourteen days from the day on which we received the notification of you cancelling this Contract pay back all payments that we have received from you including the delivery charges (with exception of the extra costs that result from you selecting another type of delivery other than the lowest cost standard delivery offered by us). We use the same means of payment for your repayment that you used for the original transaction unless something different was expressly agreed upon with you. In no case, will you be charged fees due to the repayment. We can refuse to make the repayment until we have received the goods back or until you have produced evidence that you have sent the goods back, whichever comes first.
You must send the goods back to us or deliver them to us immediately or in any case at the latest within fourteen days as of the day that you inform us of the cancellation of this Contract. You have complied with the time limit, if you dispatch the goods before the end of the time limit. You bear the direct costs of sending back the goods.
Your return shipment must also have transportation insurance amounting to at least the total price of the returned items. The costs for such a return including transportation insurance are determined by the value of the goods and within Germany are generally estimated at between €5.99 (valid for goods valued up to €500.00) and €9.49 (valid for goods valued from €500.00 up to €2,500.00). Returns with transportation insurance from abroad generally incur the same estimated costs as specified in our shipping information, which is found at: www.german-stil-vapor.com/shipping .
You must pay for possible losses in value of goods, if the loss of value is attributed to you not taking out a transportation insurance policy for returning the goods. This also applies, if the loss of value is attributed to handling other than what is necessary to examine the condition, nature, and functioning of the goods.
End of the Cancellation Instructions
Link to the Cancellation Form: http://www.german-stil-vapor.de/shop/en/withdrawal-form